This policy explains how OneVia AI handles information during the private beta. It applies to business owners using the app and visitors interacting with installed chatbots.
1. Information we collect
We collect owner account details, business profiles, chatbot settings, knowledge-base content, conversations, source pages, and lead details that visitors choose to submit, such as name, email, phone number, and message.
2. How information is used
Information is used to authenticate owners, operate chatbots with the correct business information, answer questions from the selected business knowledge, save conversations and leads for the correct business, notify the correct business owner, maintain security, and improve the service.
3. AI processing
For each chatbot question, OneVia AI sends only the current business profile, that business's active knowledge entries, and the visitor's current question to the configured AI provider. Submitted lead contact details are not included in that AI request, and AI response storage is disabled.
4. Service providers
We use service providers for hosting, databases, AI responses, and transactional email. They process information only as needed to provide their services to OneVia AI.
5. Business separation
Business information, knowledge, conversations, and leads are associated with a specific business. The app is designed to load and disclose data only within the authenticated business workspace or public widget receiving the request.
6. Retention and security
We retain information while it is needed to operate the beta, meet legal obligations, resolve disputes, and protect the service. We use hashed passwords and reset tokens, secure production cookies, encrypted network connections, and server-side secret storage. No system can guarantee absolute security.
7. Your choices
Business owners may update their profile and knowledge information in the dashboard. Requests about account data, correction, or deletion can be made through the support channel provided with the beta invitation.
8. Children and changes
OneVia AI is intended for business use and is not directed to children. This policy may be updated as the beta evolves; material changes will be communicated through the service or the account contact information.